Support
Stuck on something, or need to reach a human? Start here — most things take a tap or two, and we're an email away for the rest.
Email us: support@nrdnst.app — we read every message and usually reply within 1–2 business days.
Urgent safety issue? safety@nrdnst.app — reports go to a human, with a target response within 24 hours.
Urgent safety issue? safety@nrdnst.app — reports go to a human, with a target response within 24 hours.
Quick fixes
- Reset your password — tap "Forgot password?" on the sign-in screen and follow the email link.
- Report or block someone — it's two taps from any profile or chat. Reported accounts go to our moderation team.
- Fix or re-upload a photo — new photos are reviewed before they go public; you'll see the status (and any reason) on your profile.
- Manage or cancel NrdNst Plus — on your iPhone: Settings → Apple ID → Subscriptions → NrdNst. Deleting the app doesn't cancel the subscription.
- Restore a purchase — Profile → Settings → Restore Purchases.
- Delete your account — Profile → Settings → Delete Account. This removes you from discovery and deletes/anonymizes your data.
Still stuck?
Email support@nrdnst.app from (or mentioning) your account email, with a short description of what happened. Screenshots help us sort it out faster.
More
The FAQ covers the common questions. See also our Privacy Policy, Terms of Service, and Community Guidelines.